For Families and Care Recipients

For Families and Care Recipients / Service Information

Does Homage provide live-in or 24-hour home care services?

Written by Homage Malaysia
Updated over a week ago

What are the regions that Homage covers in Malaysia?

Written by Homage Malaysia
Updated over a week ago

What is Homage's Terms of Service?

Written by Homage Malaysia
Updated over a week ago

What is Nursing Care?

Written by Homage Malaysia
Updated over a week ago

Are care visits by Homage covered by insurance?

Written by Homage Malaysia
Updated over a week ago

What is Respite/Non-Medical Home Care?

Written by Homage Malaysia
Updated over a week ago

What is the minimum duration of a Homage Care Visit?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Requesting Care

Why can’t I skip the in-person Care Assessment and request a visit directly?

Written by Homage Malaysia
Updated over a week ago

I made a request more than 24 hours ago but no one has contacted me. What can I do?

Written by Homage Malaysia
Updated over a week ago

Can we have the same Care Professional for subsequent visits?

Written by Homage Malaysia
Updated over a week ago

How soon will a Care Pro be matched to my visit request?

Written by Homage Malaysia
Updated over a week ago

How do I book a Care Visit?

Written by Homage Malaysia
Updated over a week ago

What happens after I have made a request for care?

Written by Homage Malaysia
Updated over a week ago

I need care urgently. What should I do?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Using the Homage App

I filled up my Care Profile but do not see an option to request for care. Why?

Written by Homage Malaysia
Updated over a week ago

Why do I have to fill up my Care Profile before requesting care?

Written by Homage Malaysia
Updated over a week ago

Why is the Homage app asking me for permissions?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Homage Care Professionals

Who are the Homage Care Professionals (Care Pros)?

Written by Homage Malaysia
Updated over a week ago

What do Homage Care Pros do?

Written by Homage Malaysia
Updated over a week ago

Are Homage Care Pros local Malaysians or foreigners?

Written by Homage Malaysia
Updated over a week ago

What languages do Homage Care Pros speak?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Post Care Visit

Why is a Care Summary provided after each care visit?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Discounts & Packages

Are packages/discounts available for Homage's services?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Fees & Payments

When do I need to make payment?

Written by Homage Malaysia
Updated over a week ago

What are the available payment modes?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Changes & Cancellations

Can change/cancellation fees be waived?

Written by Homage Malaysia
Updated over a week ago

Do cancellation fees apply if I cancel with sufficient notice?

Written by Homage Malaysia
Updated over a week ago

When and how will change/cancellation fees be charged?

Written by Homage Malaysia
Updated over a week ago

What will be the change/cancellation charges for my care visits?

Written by Homage Malaysia
Updated over a week ago

What happens if my Care Pro cancels at the last minute?

Written by Homage Malaysia
Updated over a week ago

What happens if I will like to shorten the scheduled Care Visit?

Written by Homage Malaysia
Updated over a week ago

What if I need to extend the scheduled visit?

Written by Homage Malaysia
Updated over a week ago

I would like to make a change to a scheduled visit. How should I proceed?

Written by Homage Malaysia
Updated over a week ago

How do I cancel my booking?

Written by Homage Malaysia
Updated over a week ago