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73 articles in this collection
Written by
Homage Malaysia
For Families and Care Recipients
Written by
Homage Malaysia
Updated over a week ago
For Homage Care Professionals
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Service Information
What is Home Therapy Care?
Written by
Homage Malaysia
Updated over a week ago
What is Nursing Care?
Written by
Homage Malaysia
Updated over a week ago
What is Homage's Terms of Service?
Written by
Homage Malaysia
Updated over a week ago
Does Homage provide live-in or 24-hour home care services?
Written by
Homage Malaysia
Updated over a week ago
Are care visits by Homage covered by insurance?
Written by
Homage Malaysia
Updated over a week ago
What is the minimum duration of a Homage Care Visit?
Written by
Homage Malaysia
Updated over a week ago
What is Respite/Non-Medical Home Care?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Requesting Care
Why can’t I skip the in-person Care Assessment and request a visit directly?
Written by
Homage Malaysia
Updated over a week ago
I made a request more than 24 hours ago but no one has contacted me. What can I do?
Written by
Homage Malaysia
Updated over a week ago
How soon will a Care Pro be matched to my visit request?
Written by
Homage Malaysia
Updated over a week ago
Can we have the same Care Professional for subsequent visits?
Written by
Homage Malaysia
Updated over a week ago
How do I book a Care Visit?
Written by
Homage Malaysia
Updated over a week ago
I need care urgently. What should I do?
Written by
Homage Malaysia
Updated over a week ago
What happens after I have made a request for care?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Using the Homage App
Why is the Homage app asking me for permissions?
Written by
Homage Malaysia
Updated over a week ago
I filled up my Care Profile but do not see an option to request for care. Why?
Written by
Homage Malaysia
Updated over a week ago
Why do I have to fill up my Care Profile before requesting care?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Homage Care Professionals
What do Homage Care Pros do?
Written by
Homage Malaysia
Updated over a week ago
Who are the Homage Care Professionals (Care Pros)?
Written by
Homage Malaysia
Updated over a week ago
Are Homage Care Pros local Singaporeans or foreigners?
Written by
Homage Malaysia
Updated over a week ago
What languages do Homage Care Pros speak?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Post Care Visit
Why is a Care Summary provided after each care visit?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Discounts & Packages
Are packages/discounts available for Homage's services?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Fees & Payments
When do I need to make payment?
Written by
Homage Malaysia
Updated over a week ago
What are the available payment modes?
Written by
Homage Malaysia
Updated over a week ago
For Families and Care Recipients / Changes & Cancellations
Can change/cancellation fees be waived?
Written by
Homage Malaysia
Updated over a week ago
Do cancellation fees apply if I cancel with sufficient notice?
Written by
Homage Malaysia
Updated over a week ago
When and how will change/cancellation fees be charged?
Written by
Homage Malaysia
Updated over a week ago
What will be the change/cancellation charges for my care visits?
Written by
Homage Malaysia
Updated over a week ago
What happens if my Care Pro cancels at the last minute?
Written by
Homage Malaysia
Updated over a week ago
What happens if I will like to shorten the scheduled Care Visit?
Written by
Homage Malaysia
Updated over a week ago
What if I need to extend the scheduled visit?
Written by
Homage Malaysia
Updated over a week ago
I would like to make a change to a scheduled visit. How should I proceed?
Written by
Homage Malaysia
Updated over a week ago
How do I cancel my booking?
Written by
Homage Malaysia
Updated over a week ago
For Homage Care Professionals / Becoming a Homage Care Professional
What kind of working hours can I expect as a Care Professional?
Written by
Homage Malaysia
Updated over a week ago
What is the selection process like?
Written by
Homage Malaysia
Updated over a week ago
What are the benefits of being a Homage Care Professional?
Written by
Homage Malaysia
Updated over a week ago
What do Homage Care Professionals do?
Written by
Homage Malaysia
Updated over a week ago
For Homage Care Professionals / Service Fee
Why isn’t there special night rates for weekends and public holidays?
Written by
Homage Malaysia
Updated over a week ago
Why do registered and enrolled nurses get compensated differently?
Written by
Homage Malaysia
Updated over a week ago
Why do nurses get paid more than Care Pros?
Written by
Homage Malaysia
Updated over a week ago
Why is there a change in pay for Homage Care Pros?
Written by
Homage Malaysia
Updated over a week ago
For Homage Care Professionals / Cancellations
Where can I find the complete Terms of Service?
Written by
Homage Malaysia
Updated over a week ago
When does the policy take effect?
Written by
Homage Malaysia
Updated over a week ago
What happens if my case is cancelled at the last minute?
Written by
Homage Malaysia
Updated over a week ago
What happens if I cancel or withdraw from an assignment/a visit?
Written by
Homage Malaysia
Updated over a week ago
Why am I being charged late fees?
Written by
Homage Malaysia
Updated over a week ago
For Homage Care Professionals / Claims
What can be claimed?
Written by
Homage Malaysia
Updated over a week ago
I have to attend an immediate visit after my previous visit. Can I submit my claim later?
Written by
Homage Malaysia
Updated over a week ago
I have previously declared that I have items, but actually I don’t. What do I do?
Written by
Homage Malaysia
Updated over a week ago
I submitted my claim before clocking out. What should I do?
Written by
Homage Malaysia
Updated over a week ago
How to submit a claim if I miss the 24 hours deadline?
Written by
Homage Malaysia
Updated over a week ago
Why is my claim rejected?
Written by
Homage Malaysia
Updated over a week ago
Is there a limit to the number of items I can claim?
Written by
Homage Malaysia
Updated over a week ago
Can I submit multiple claims for the same visit within the app?
Written by
Homage Malaysia
Updated over a week ago
How do I submit a claim through the Homage CarePro app?
Written by
Homage Malaysia
Updated over a week ago
When will my claims be paid?
Written by
Homage Malaysia
Updated over a week ago
How is the new claims process different?
Written by
Homage Malaysia
Updated over a week ago
What is a claim item?
Written by
Homage Malaysia
Updated over a week ago
For Homage Care Professionals / How to use the Care Pro app
What are my sign-in details? What is my password?
Written by
Homage Malaysia
Updated over a week ago
How do I get (more) visits?
Written by
Homage Malaysia
Updated over a week ago
What happens when I apply to a visit?
Written by
Homage Malaysia
Updated over a week ago
I declined a visit request but have a change of mind, can I still apply for the visit?
Written by
Homage Malaysia
Updated over a week ago
I applied to a visit but would like to withdraw, what should I do?
Written by
Homage Malaysia
Updated over a week ago
I have problems setting up my profile, who can I contact?
Written by
Homage Malaysia
Updated over a week ago
I can’t remember my password, how do I reset it?
Written by
Homage Malaysia
Updated over a week ago
I can’t find the welcome email, what do I do?
Written by
Homage Malaysia
Updated over a week ago
Where do I find my 'Alerts'?
Written by
Homage Malaysia
Updated over a week ago
How will ‘Apply’ impact me?
Written by
Homage Malaysia
Updated over a week ago
When will ‘Apply’ take place?
Written by
Homage Malaysia
Updated over a week ago
What is ‘Apply’?
Written by
Homage Malaysia
Updated over a week ago