All Collections | Homage Malaysia

For Families and Care Recipients

Written by Homage Malaysia
Updated over a week ago

For Homage Care Professionals

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Service Information

What is Home Therapy Care?

Written by Homage Malaysia
Updated over a week ago

What is Nursing Care?

Written by Homage Malaysia
Updated over a week ago

What is Homage's Terms of Service?

Written by Homage Malaysia
Updated over a week ago

Does Homage provide live-in or 24-hour home care services?

Written by Homage Malaysia
Updated over a week ago

Are care visits by Homage covered by insurance?

Written by Homage Malaysia
Updated over a week ago

What is the minimum duration of a Homage Care Visit?

Written by Homage Malaysia
Updated over a week ago

What is Respite/Non-Medical Home Care?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Requesting Care

Why can’t I skip the in-person Care Assessment and request a visit directly?

Written by Homage Malaysia
Updated over a week ago

I made a request more than 24 hours ago but no one has contacted me. What can I do?

Written by Homage Malaysia
Updated over a week ago

How soon will a Care Pro be matched to my visit request?

Written by Homage Malaysia
Updated over a week ago

Can we have the same Care Professional for subsequent visits?

Written by Homage Malaysia
Updated over a week ago

How do I book a Care Visit?

Written by Homage Malaysia
Updated over a week ago

I need care urgently. What should I do?

Written by Homage Malaysia
Updated over a week ago

What happens after I have made a request for care?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Using the Homage App

Why is the Homage app asking me for permissions?

Written by Homage Malaysia
Updated over a week ago

I filled up my Care Profile but do not see an option to request for care. Why?

Written by Homage Malaysia
Updated over a week ago

Why do I have to fill up my Care Profile before requesting care?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Homage Care Professionals

What do Homage Care Pros do?

Written by Homage Malaysia
Updated over a week ago

Who are the Homage Care Professionals (Care Pros)?

Written by Homage Malaysia
Updated over a week ago

Are Homage Care Pros local Singaporeans or foreigners?

Written by Homage Malaysia
Updated over a week ago

What languages do Homage Care Pros speak?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Post Care Visit

Why is a Care Summary provided after each care visit?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Discounts & Packages

Are packages/discounts available for Homage's services?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Fees & Payments

When do I need to make payment?

Written by Homage Malaysia
Updated over a week ago

What are the available payment modes?

Written by Homage Malaysia
Updated over a week ago

For Families and Care Recipients / Changes & Cancellations

Can change/cancellation fees be waived?

Written by Homage Malaysia
Updated over a week ago

Do cancellation fees apply if I cancel with sufficient notice?

Written by Homage Malaysia
Updated over a week ago

When and how will change/cancellation fees be charged?

Written by Homage Malaysia
Updated over a week ago

What will be the change/cancellation charges for my care visits?

Written by Homage Malaysia
Updated over a week ago

What happens if my Care Pro cancels at the last minute?

Written by Homage Malaysia
Updated over a week ago

What happens if I will like to shorten the scheduled Care Visit?

Written by Homage Malaysia
Updated over a week ago

What if I need to extend the scheduled visit?

Written by Homage Malaysia
Updated over a week ago

I would like to make a change to a scheduled visit. How should I proceed?

Written by Homage Malaysia
Updated over a week ago

How do I cancel my booking?

Written by Homage Malaysia
Updated over a week ago

For Homage Care Professionals / Becoming a Homage Care Professional

What kind of working hours can I expect as a Care Professional?

Written by Homage Malaysia
Updated over a week ago

What is the selection process like?

Written by Homage Malaysia
Updated over a week ago

What are the benefits of being a Homage Care Professional?

Written by Homage Malaysia
Updated over a week ago

What do Homage Care Professionals do?

Written by Homage Malaysia
Updated over a week ago

For Homage Care Professionals / Service Fee

Why isn’t there special night rates for weekends and public holidays?

Written by Homage Malaysia
Updated over a week ago

Why do registered and enrolled nurses get compensated differently?

Written by Homage Malaysia
Updated over a week ago

Why do nurses get paid more than Care Pros?

Written by Homage Malaysia
Updated over a week ago

Why is there a change in pay for Homage Care Pros?

Written by Homage Malaysia
Updated over a week ago

For Homage Care Professionals / Cancellations

Where can I find the complete Terms of Service?

Written by Homage Malaysia
Updated over a week ago

When does the policy take effect?

Written by Homage Malaysia
Updated over a week ago

What happens if my case is cancelled at the last minute?

Written by Homage Malaysia
Updated over a week ago

What happens if I cancel or withdraw from an assignment/a visit?

Written by Homage Malaysia
Updated over a week ago

Why am I being charged late fees?

Written by Homage Malaysia
Updated over a week ago

For Homage Care Professionals / Claims

What can be claimed?

Written by Homage Malaysia
Updated over a week ago

I have to attend an immediate visit after my previous visit. Can I submit my claim later?

Written by Homage Malaysia
Updated over a week ago

I have previously declared that I have items, but actually I don’t. What do I do?

Written by Homage Malaysia
Updated over a week ago

I submitted my claim before clocking out. What should I do?

Written by Homage Malaysia
Updated over a week ago

How to submit a claim if I miss the 24 hours deadline?

Written by Homage Malaysia
Updated over a week ago

Why is my claim rejected?

Written by Homage Malaysia
Updated over a week ago

Is there a limit to the number of items I can claim?

Written by Homage Malaysia
Updated over a week ago

Can I submit multiple claims for the same visit within the app?

Written by Homage Malaysia
Updated over a week ago

How do I submit a claim through the Homage CarePro app?

Written by Homage Malaysia
Updated over a week ago

When will my claims be paid?

Written by Homage Malaysia
Updated over a week ago

How is the new claims process different?

Written by Homage Malaysia
Updated over a week ago

What is a claim item?

Written by Homage Malaysia
Updated over a week ago

For Homage Care Professionals / How to use the Care Pro app

What are my sign-in details? What is my password?

Written by Homage Malaysia
Updated over a week ago

How do I get (more) visits?

Written by Homage Malaysia
Updated over a week ago

What happens when I apply to a visit?

Written by Homage Malaysia
Updated over a week ago

I declined a visit request but have a change of mind, can I still apply for the visit?

Written by Homage Malaysia
Updated over a week ago

I applied to a visit but would like to withdraw, what should I do?

Written by Homage Malaysia
Updated over a week ago

I have problems setting up my profile, who can I contact?

Written by Homage Malaysia
Updated over a week ago

I can’t remember my password, how do I reset it?

Written by Homage Malaysia
Updated over a week ago

I can’t find the welcome email, what do I do?

Written by Homage Malaysia
Updated over a week ago

Where do I find my 'Alerts'?

Written by Homage Malaysia
Updated over a week ago

How will ‘Apply’ impact me?

Written by Homage Malaysia
Updated over a week ago

When will ‘Apply’ take place?

Written by Homage Malaysia
Updated over a week ago

What is ‘Apply’?

Written by Homage Malaysia
Updated over a week ago