For Families and Care Recipients | Homage Malaysia

Homage Malaysia

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For Families and Care Recipients

For Families and Care Recipients

By Homage1 author34 articles

For Families and Care Recipients / Service Information

Does Homage provide live-in or 24-hour home care services?

What are the regions that Homage covers in Malaysia?

What is Homage's Terms of Service?

What is Nursing Care?

Are care visits by Homage covered by insurance?

What is Respite/Non-Medical Home Care?

What is the minimum duration of a Homage Care Visit?

For Families and Care Recipients / Requesting Care

Why can’t I skip the in-person Care Assessment and request a visit directly?

I made a request more than 24 hours ago but no one has contacted me. What can I do?

Can we have the same Care Professional for subsequent visits?

How soon will a Care Pro be matched to my visit request?

How do I book a Care Visit?

What happens after I have made a request for care?

I need care urgently. What should I do?

For Families and Care Recipients / Using the Homage App

I filled up my Care Profile but do not see an option to request for care. Why?

Why do I have to fill up my Care Profile before requesting care?

Why is the Homage app asking me for permissions?

For Families and Care Recipients / Homage Care Professionals

Who are the Homage Care Professionals (Care Pros)?

What do Homage Care Pros do?

Are Homage Care Pros local Malaysians or foreigners?

What languages do Homage Care Pros speak?

For Families and Care Recipients / Post Care Visit

Why is a Care Summary provided after each care visit?

For Families and Care Recipients / Discounts & Packages

Are packages/discounts available for Homage's services?

For Families and Care Recipients / Fees & Payments

When do I need to make payment?

What are the available payment modes?

For Families and Care Recipients / Changes & Cancellations

Can change/cancellation fees be waived?

Do cancellation fees apply if I cancel with sufficient notice?

When and how will change/cancellation fees be charged?

What will be the change/cancellation charges for my care visits?

What happens if my Care Pro cancels at the last minute?

What happens if I will like to shorten the scheduled Care Visit?

What if I need to extend the scheduled visit?

I would like to make a change to a scheduled visit. How should I proceed?

How do I cancel my booking?