All Collections | Homage Malaysia

All Collections

By Homage1 author73 articles

For Families and Care Recipients

For Homage Care Professionals

For Families and Care Recipients / Service Information

What is Home Therapy Care?

What is Nursing Care?

What is Homage's Terms of Service?

Does Homage provide live-in or 24-hour home care services?

Are care visits by Homage covered by insurance?

What is the minimum duration of a Homage Care Visit?

What is Respite/Non-Medical Home Care?

For Families and Care Recipients / Requesting Care

Why can’t I skip the in-person Care Assessment and request a visit directly?

I made a request more than 24 hours ago but no one has contacted me. What can I do?

How soon will a Care Pro be matched to my visit request?

Can we have the same Care Professional for subsequent visits?

How do I book a Care Visit?

I need care urgently. What should I do?

What happens after I have made a request for care?

For Families and Care Recipients / Using the Homage App

Why is the Homage app asking me for permissions?

I filled up my Care Profile but do not see an option to request for care. Why?

Why do I have to fill up my Care Profile before requesting care?

For Families and Care Recipients / Homage Care Professionals

What do Homage Care Pros do?

Who are the Homage Care Professionals (Care Pros)?

Are Homage Care Pros local Singaporeans or foreigners?

What languages do Homage Care Pros speak?

For Families and Care Recipients / Post Care Visit

Why is a Care Summary provided after each care visit?

For Families and Care Recipients / Discounts & Packages

Are packages/discounts available for Homage's services?

For Families and Care Recipients / Fees & Payments

When do I need to make payment?

What are the available payment modes?

For Families and Care Recipients / Changes & Cancellations

Can change/cancellation fees be waived?

Do cancellation fees apply if I cancel with sufficient notice?

When and how will change/cancellation fees be charged?

What will be the change/cancellation charges for my care visits?

What happens if my Care Pro cancels at the last minute?

What happens if I will like to shorten the scheduled Care Visit?

What if I need to extend the scheduled visit?

I would like to make a change to a scheduled visit. How should I proceed?

How do I cancel my booking?

For Homage Care Professionals / Becoming a Homage Care Professional

What kind of working hours can I expect as a Care Professional?

What is the selection process like?

What are the benefits of being a Homage Care Professional?

What do Homage Care Professionals do?

For Homage Care Professionals / Service Fee

Why isn’t there special night rates for weekends and public holidays?

Why do registered and enrolled nurses get compensated differently?

Why do nurses get paid more than Care Pros?

Why is there a change in pay for Homage Care Pros?

For Homage Care Professionals / Cancellations

Where can I find the complete Terms of Service?

When does the policy take effect?

What happens if my case is cancelled at the last minute?

What happens if I cancel or withdraw from an assignment/a visit?

Why am I being charged late fees?

For Homage Care Professionals / Claims

What can be claimed?

I have to attend an immediate visit after my previous visit. Can I submit my claim later?

I have previously declared that I have items, but actually I don’t. What do I do?

I submitted my claim before clocking out. What should I do?

How to submit a claim if I miss the 24 hours deadline?

Why is my claim rejected?

Is there a limit to the number of items I can claim?

Can I submit multiple claims for the same visit within the app?

How do I submit a claim through the Homage CarePro app?

When will my claims be paid?

How is the new claims process different?

What is a claim item?

For Homage Care Professionals / How to use the Care Pro app

What are my sign-in details? What is my password?

How do I get (more) visits?

What happens when I apply to a visit?

I declined a visit request but have a change of mind, can I still apply for the visit?

I applied to a visit but would like to withdraw, what should I do?

I have problems setting up my profile, who can I contact?

I can’t remember my password, how do I reset it?

I can’t find the welcome email, what do I do?

Where do I find my 'Alerts'?

How will ‘Apply’ impact me?

When will ‘Apply’ take place?

What is ‘Apply’?